FAQ: Frequently Asked Questions

Please find the shipping costs here.
We can't offer free shipping, as we're a really small business which sends out too few packages to make deals with postal services.

Orders placed before Thursday 11.59 PM CE(S)T are shipped out each Friday, unless noted otherwise on the product page.

If you want to add tracking to your order, please choose for your order to be shipped as a parcel in the checkout.

If you choose standard shipping there's no track and trace available.

There’s no way to be sure* but after you’ve received an email saying your order has shipped, the timings usually are:

Netherlands: 2 – 5 business days
Europe: 5 – 14 days
United States/Canada/Australia/New Zealand: 10 – 30 days
Rest of the world: 7 – 60 days

Before contacting us, please allow your order to arrive within:
– 2 weeks within the Netherlands;
– 4 weeks within the EU;
– 12 weeks outside the EU.

During (bank) holidays packages take longer to arrive.

* No rights can be derived from these timings as it depends on all the mail services involved.

When an order is available for pick up from my studio, you will see this in the checkout as a shipping method. Please note that this is only available for larger art prints and paintings. When you’ve chosen pick-up, we will email you within 3 business days to offer dates and times for you to pick up your order.

Absolutely! If you’re ordering something for someone and want to have it delivered to their address, please fill out their address at the shipping address at checkout. By default there's no invoice included in the parcel and each order is wrapped in a paper gift bag.

If you’re outside the EU it’s possible that your government charges import costs and taxes on your order. Import costs are not included in the order total and are paid for by the receiver of the order. The amount depends on which country you live in, please check on the website of your government.

For proper delivery, your mailbox slot should be 26,5 cm long x 3,2 cm high (and 38 cm deep in case of a collection tray). Please check before ordering if your mailbox slot is big enough.

Smaller mailbox slot?
Pick ‘parcel post’ in the checkout. In our experience, the people that deliver the mail will fold your order to fit your mailbox, and we cannot take responsibility for this. Damages caused by a mailbox that’s too small cannot be compensated.

So sorry this has happened, but if it's because of mishandling by your postal services and it's not because your mailbox slot is too small (see below), we'll sort it together.
Firstly, get in touch with your national or local postal service to file a complaint. In the Netherlands that’s DHL.

Secondly, get in touch with us so we can maybe sort it out. We want you to be happy, of course.

If you chose for mailbox delivery but your mailbox slot is too small to fit the envelope, there’s not much we can do unfortunately, as it’s the receivers responsibility to pick ‘parcel post’ in checkout if the mailbox is too small for the order.